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Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

Frequently Asked Questions

About Minoa

What makes Minoa towels sustainable?

Minoa towels are made from organic Aegean cotton sheets and blended with eco-friendly materials like hemp and Naia fibre. These sustainably sourced fabrics reduce environmental impact while offering superior softness, durability, and absorbency.

How does Minoa contribute to social responsibility?

For every towel purchased, Minoa donates one to women’s shelters in the communities where its products are sold. The brand also supports social impact initiatives within its production communities, ensuring that every purchase of organic cotton sheets and towels contributes to positive change across the supply chain.

What types of towels does Minoa offer?

Minoa offers a wide range of towels, including bath towels, hand towels, and kitchen towels. Each style is available in different weights—from lightweight to heavyweight—so you can choose the perfect level of softness and absorbency. All towels are crafted from organic cotton sheets and eco-friendly fibres, combining sustainability with comfort.

Where can I purchase Minoa products?

Minoa products can be purchased directly through the official website and will soon be available at hishershome, a retailer in Sault Ste. Marie. The brand offers a variety of sustainable collections and towel sets, all crafted from organic cotton sheets and eco-friendly fibres, making it easy to find the perfect blend of comfort, style, and sustainability for your home.

How does Minoa acknowledge indigenous communities?

As a North American–based company, Minoa honours and acknowledges the traditional and ancestral territories of First Nations, Métis, and Inuit peoples. It reflects respect for the historical and ongoing relationship Indigenous communities have with the land and aligns with Minoa’s values of sustainability, responsibility, and ethical sourcing of organic cotton sheets.

Materials and Crafts

What is unique about the Aegean cotton used in Minoa towels?

Aegean cotton—often called “white gold”—is prized for its long, fine fibres that make Minoa towels exceptionally soft, durable, and absorbent. Grown in the fertile lands near the Aegean Sea, this cotton benefits from ideal climatic conditions that enhance its strength and quality. Used in Minoa’s organic cotton sheets and towels, it combines luxury with sustainability.

What is Naia fibre, and why is it used in Minoa products?

Naia fibre is made from wood pulp sourced from sustainably managed pine and eucalyptus trees. Minoa blends it with Aegean cotton to enhance breathability, moisture-wicking, and natural anti-microbial properties, creating high-quality, eco-friendly towels and organic cotton sheets that are soft, durable, and sustainable.

How does Minoa ensure the durability of its towels?

Minoa ensures the durability of its towels by carefully crafting each piece with premium Aegean cotton and Naia fibres, using skilled artisans to maintain high-quality standards. This meticulous process guarantees long-lasting beauty, softness, and resilience in every towel and organic cotton sheet.

What are the benefits of using hemp in Minoa towels?

Hemp is prized for its strength, durability, and natural anti-microbial properties. When blended with organic Aegean cotton, it produces soft, highly absorbent, and long-lasting towels and organic cotton sheets. This sustainable combination creates eco-friendly, high-quality textiles that are gentle on the skin and the planet.

Post-Sales

 Does Minoa offer any guarantees or warranties on their products?

Minoa Home guarantees customer satisfaction, ensuring you are happy with every purchase of organic cotton sheets, towels, and other eco-friendly products. Specific warranty details are available on the official website or by contacting customer service.

Ordering

What size should I buy?

If you’re unsure which size to choose, refer to Minoa’s size guides located under the available options for each product.

Can I cancel my order?

Currently, Minoa cannot alter or cancel orders once placed. If an item doesn’t work out, you can exchange it for a preferred style or return it for a full refund. Domestic return shipping is free. This policy applies to all products, including organic cotton sheets, towels, and throws, making it easy to shop with confidence.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

After placing an order, you’ll receive a confirmation email from Minoa confirming receipt by our fulfillment team. Once your order ships, you’ll get a notification with tracking information. Please note that shipping fees are non-refundable for returns. This applies to all products.

Does Minoa ship overseas?

Yes, Minoa ships worldwide. Shipping costs are calculated and added at checkout. This applies to all products.

Get in touch

Have questions about your order, or a general enquiry?