Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

About Minoa

What makes Minoa towels sustainable?

Minoa towels are crafted from organic Aegean cotton and eco-friendly materials like hemp and Naia fibre. These materials are sustainably sourced, ensuring minimal environmental impact while providing superior softness, durability, and absorbency.

How does Minoa contribute to social responsibility?

For every towel purchased, Minoa donates one to women's shelters in the communities where its products are sold. It also supports ongoing initiatives within its production communities, promoting social impact throughout its supply chain.

What types of towels does Minoa offer?

Minoa offers a variety of towels, including bath towels, hand towels, and kitchen towels. These are available in different weights, ranging from lightweight to heavyweight, catering to various preferences and needs.

Where can I purchase Minoa products?

Minoa products can be purchased directly from their website and soon at ‘hishershome’, a retailer in Sault Saint Marie. Minoa offers various collections and sets, making it easy to find the perfect sustainable towels for your home.

How does Minoa acknowledge indigenous communities?

As a North American-based company, Minoa honours and acknowledges the traditional and ancestral territories of First Nations, Métis, and Inuit peoples across North America, showing respect for the historical and current relationship Indigenous peoples have with the land.

Materials and Crafts

What is unique about the Aegean cotton used in Minoa towels?

Aegean cotton, often called “white gold,” is known for its long, fine fibres, making the towels exceptionally soft, durable, and absorbent. The cotton is grown in the fertile lands near the Aegean Sea, benefiting from ideal climatic conditions that enhance its quality.

What is Naia fibre, and why is it used in Minoa products

Naia fibre is made from wood pulp derived from pine and eucalyptus trees. It is blended with Aegean cotton to enhance the fabric's breathability, moisture-wicking properties, and natural anti-microbial properties, resulting in high-quality, eco-friendly towels.

How does Minoa ensure the durability of its towels?

Minoa's towels are meticulously crafted by master artisans using premium raw materials. This attention to detail ensures each product’s long-lasting beauty and resilience.

What are the benefits of using hemp in Minoa towels?

Hemp is known for its strength, durability, and natural anti-microbial properties. When blended with organic Aegean cotton, it creates exceptionally smooth, highly absorbent, and durable textiles, making it a sustainable choice for high-quality towels.

Post-Sales

 Does Minoa offer any guarantees or warranties on their products?

Minoa Home guarantees satisfaction, ensuring customers are happy with their purchase. Specific warranty details can be found on their official website or by contacting customer service.

Question

Answer

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Get in touch

Have questions about your order, or a general enquiry?